|Subject: MAP - Device won't start following update [Incident: 120314-005797]|
|From: "TomTom Support Team" <firstname.lastname@example.org>|
|Date: 21/03/2012 4:35 PM|
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|Subject (Please be descriptive)|
|MAP - Device won't start following update|
|Response (Sumit N.)||21/03/2012 05.35 AM|
This is Susan with TomTom Customer Support.
The reference number for your query is 120314-005797.
We appreciate your efforts for providing us the requested information.
Your case has been escalated for investigation. We hope to have a response for you shortly.
Please bear with us while we look at the situation. Many apologies for the inconvenience caused.
Please do not hesitate to contact our support team, we are available Monday to Friday 9.00 am to 5.30 pm on 1300 135 604 for Australia or 0800 450 973 for New Zealand.
With Best Regards
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Remainder of message, which just repeats all that went before, elided.