Dear David,

Thank you for your reply.

Your reference for your query is 120314-005797.

I understand that there is no map under 'Items on computer' tab.

Kindly provide us the device purchase invoice for further investigation.

To send the purchase receipt, reply to this email by log in to your TomTom account via the TomTom website.

Click on ‘My TomTom’ in the top right -> ‘My Questions History'.

Click on the "My Questions" on the right side of the page and then you will see the title of your email. Enter a message in the 'Update this question' box.

You can attach the Proof of Purchase that you wish to send to us by clicking on 'Browse'.

You can then find the document you wish to attach and click on 'Add Attachment'.

Please note that we prefer if you reply with the information via the TomTom website and update your question with the attached Proof of Purchase or Exchange. We will be able to process your query a lot sooner. Please send either a .pdf file or a .jpg image file. Please do not send .bmp files.

I will be waiting for your reply.

Please do not hesitate to contact our support team, we are available Monday to Friday 9.00 am to 5.30 pm on 1300 135 604 for Australia or 0800 450 973 for New Zealand.

With Best Regards

Susan N
TomTom Customer Support Team

Should you wish to update your TomTom Question, please log in to your TomTom account via the TomTom website.
Click on 'Support -> My Questions History', click on the title of your question then click on 'Update Question'.

You can also attach documents to the question by clicking on 'Browse' and find the document you wish to attach to the question, then click on 'Add Attachment'.