|Subject: Device won't start following update [Incident: 120314-005797]|
|From: "TomTom Support Team" <firstname.lastname@example.org>|
|Date: 20/03/2012 5:28 PM|
Dear Sir or Madam,
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|Subject (Please be descriptive)|
|Device won't start following update|
|Response (Sumit N.)||20/03/2012 06.28 AM|
Thank you for your reply.
Your reference for your query is 120314-005797.
I understand that there is no map under 'Items on computer' tab.
Kindly provide us the device purchase invoice for further investigation.
To send the purchase receipt, reply to this email by log in to your TomTom account via the TomTom website.
Click on â€˜My TomTomâ€™ in the top right -> â€˜My Questions History'.
Click on the "My Questions" on the right side of the page and then you will see the title of your email. Enter a message in the 'Update this question' box.
You can attach the Proof of Purchase that you wish to send to us by clicking on 'Browse'.
You can then find the document you wish to attach and click on 'Add Attachment'.
Please note that we prefer if you reply with the information via the TomTom website and update your question with the attached Proof of Purchase or Exchange. We will be able to process your query a lot sooner. Please send either a .pdf file or a .jpg image file. Please do not send .bmp files.
I will be waiting for your reply.
With Best Regards
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Remainder of message, which just repeats all that went before, elided.