Subject: Re: Device won't start following update [Incident: 120314-005797]
Date: 17/03/2012 7:42 PM
To: TomTom Support Team <>

On 16/03/2012 9:50 PM, TomTom Support Team wrote:

To resolve this issue, I would suggest you to completely remove TomTom
Home from your computer and reinstall TomTom Home once again.

- the device will not start;
- the device crashes the HOME software and;
- the problem appeared after a change or changes to the device;
it's unlikely that the source of the problem lies anywhere but the device.

Despite the evident futility of fiddling with the software on my PC, I followed your instructions. The results (or lack of results) were predictable. The exercise proved to be a waste of time and bandwidth.

... provide us the device System Information for further investigation.

Please don't waste any more of my time.