Subject: Device won't start following update [Incident: 120314-005797] |
From: "TomTom Support Team" <tomtom_uk@mailuk.custhelp.com> |
Date: 16/03/2012 9:50 PM |
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Subject (Please be descriptive) | |
Device won't start following update | |
Discussion Thread | |
Response (Sumit N.) | 16/03/2012 10.50 AM |
Dear David, Thank you for your reply. Your reference for your query is 120314-005797. I understand that the HOME crashes itself and you are unable to update the device. To resolve this issue, I would suggest you to completely remove TomTom Home from your computer and reinstall TomTom Home once again. To do this can I ask that you carry out the below steps: Step 1 - Uninstall TomTom HOME: - Click on Start->All Programs->TomTom->Uninstall
TomTom HOME 2 Step 2 - Deleting the temp files from the computer: To delete the contents of user profile specific Temp folder 1. Press windows Key + R . This opens the Run Box . Step 3 - Do a Disc Cleanup on Your PC: - Open My Computer Step 4 - Reboot your PC and Reinstall HOME 2: - Once the Disc Cleanup has been completed, please restart
your PC You should now be able to log in to your account in TomTom Home and update the device. If the issue persist, the try an alternate computer to check if it is computer issue. Also provide us the device System Information for further investigation. The System Information can be found by following the steps
below: - If you are unable to send the device system information following the above steps, then you can send it as an attachment in MS-Word file or you can paste the system information in the message box provided to write customer query. Once I have this information, I will be able to have an in depth look at your TomTom and resolve the query more effectively. Please do not hesitate to contact our support team, we are available Monday to Friday 9.00 am to 5.30 pm on 1300 135 604 for Australia or 0800 450 973 for New Zealand. With Best Regards Should you wish to update your TomTom Question, please log in
to your
TomTom
account via the TomTom website. You can also attach documents to the question by clicking on 'Browse' and find the document you wish to attach to the question, then click on 'Add Attachment'. |
Remainder of message, which just repeats all that went before, elided.