Subject: Re: Device won't start following update [Incident: 120314-005797]
Date: 16/03/2012 4:24 PM

On 15/03/2012 7:05 PM, TomTom Support Team wrote:

I understand that the device freeze at start up screen and also not recognised by HOME.

Your jargon is ambiguous. When I connect the device and power it up, HOME starts and connects to the device without asking. I therefore presume the device is "recognised by HOME".

The device also mounts as a removable drive in Windows. I can explore the device in Windows Explorer.

In HOME, I can access "Manage my XXL". There's one item on the "Install items from computer" tab (QuickGPSfix); it seems to install OK, but keeps coming back. I presume that means it doesn't actually install. Clicking on "Operate my XXL" brought up the device graphic, followed by the TomTom screen within that graphic, then HOME crashed. A partial screen dump is attached as "crash copy.jpg".

Crash details:
Problem signature:
  Problem Event Name:        APPCRASH
  Application Name:        TomTomHOMERuntime.exe
  Application Version:
  Application Timestamp:    4a290731
  Fault Module Name:        9-401-862279-1.dll
  Fault Module Version:        9401.10311.1.0
  Fault Module Timestamp:    4f3b8bad
  Exception Code:        c0000005
  Exception Offset:        0038fc4b
  OS Version:            6.1.7601.
  Locale ID:            3081
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Device details:
TomTom ONE (TM) (c) TomTom 2003-2010 Build -N/A-
Hardware type:            TomTom XXL IQ Routes Edition
SubID (feature) 0 1:        0001 (0000000500000000)
Bootloader version:        S5.5279 clist#575098 RVCT
Checksum:            E3A7
Memory:                64 MB, Type:MSDR
CPU ID:                32412003
Clocks:                264.0 132.0 66.0
GPS type:            GL2 BCM4750 FFFF
TFT Type:            SAMSUNG LMS500HF05 30
Internal FLASH capacity:    2007040 KB
MMC NAND version (PRV):        36 Samsung
Startup mode:            Power down
Device ID:            RX3111B00020
Touchscreen calib. data:    76 954 119 870 @3300mV
Sector protection:        No
Battery boot voltage:        4141 mV

With the device not connected to a computer, trying to turn it on brings up the TomTom screen, followed by the loading screen (loading.jpg), followed by the TomTom screen again, where it freezes.

None of the links you provided seems to apply. That might just be because I'm unfamiliar with your jargon. Do you still want me to follow those instructions?