|Subject: Re: #01383964 : boxall.id.au: Double Charged due to Migration||To: firstname.lastname@example.org|
On 5/09/2017 8:38 AM, email@example.com
I have reviewed the records of your account with Uber and I have confirmed that you have paid for the service subscription attached to the domain name boxall.id.au that is valid until 11/01/2018. I have voided the invoice (#10143363) so you no longer have to pay for it and I have also corrected the next invoice date on your domain name. This has been a migration error when your account was transferred from Uber to Netregistry, and we apologise for the inconvenience.
Netregistry still have my payment to the 11th of January. As you twice broke our contract (by misappropriating funds from my bank account, then by suspending the web & email hosting that I'd paid for), you're not entitled to keep it. My sites and associated email addresses were off-line for about a week. I had to organise (and pay for) alternative hosting. I reckon I'm due a refund and compensation.
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